Blind & Shade Repair
A cord that won't pull, a shade stuck half-open, a motor that stopped answering. Send us a photo and we'll tell you whether it's a part or a replacement — even if you didn't buy it from us.
★★★★★ 4.9 · 314 reviews (314)
Partner
Any brand consideredAny brand
The faults we're sent most often
You don't need to diagnose it — that's our job. But it helps to know what you're looking at before you send the photo.
- 01It won't go upThe lift mechanism has failed, or a cord inside has snapped. Very common on cordless shades after a few years.
- 02The motor stoppedSometimes a battery or a re-pair to the remote. Sometimes the motor itself — worth checking before you replace a whole shade.
- 03The slats won't tiltThe tilt mechanism or the wand connection on a blind. Usually a part rather than a rebuild.
- 04It hangs crookedOne side drops lower than the other, or the shade has slipped in its brackets. Often a bracket or a levelling fix.
- 05Something snapped offA broken slat, a headrail end cap, a valance clip. Individual components can usually be replaced.
- 06It just looks tiredFabric has yellowed or a cord has frayed. Sometimes a clean-up and new hardware buys years more.
You don't have to have bought from us
Most repair requests we get are for treatments someone else installed. We'll still look.
We already have your order
Tell us the room and which shade and we'll pull the exact product, fabric and hardware from your file — no measuring, no guessing which model you have.
Send a photo and we'll look
We ask whether it's a Hunter Douglas product, because that decides which parts we can source. Other brands we'll assess case by case — and if we can't get the part, we'll say so.
Three steps, and one honest timeline
The photo is the important part. Seeing the fault is what lets us identify the component before anyone drives anywhere.
Send a photo or video
Fill out the repair form and upload an image or short clip of the problem. A ten-second video of the shade not working tells us more than a paragraph.
We call you back
We'll identify the part, tell you whether it's worth repairing, and give you a price before anything is ordered.
We fix it
Some faults are mechanical and quick. Most wait on a component from the manufacturer, which is what sets the timeline.
“The system was broken and it couldn't pull up. I called and they were able to come the next day and fix it on the spot.”
★★★★★
Jennifer Liu · a month ago — a mechanical fix, no part neededSend the fault, not a guess
A photo or a ten-second video tells us which component has failed before anyone drives anywhere. Attach one if you can — it is the single thing that speeds a repair up.
We return calls within 72 hours. If it’s urgent, (201) 302-9111 reaches the showroom during opening hours.
Thanks — it’s with us
We’ll call you back within 72 hours. If the fault gets worse in the meantime, call (201) 302-9111.
We'll tell you when it isn't worth fixing
And more often, we'll tell you when it is — including on treatments that are years old and long out of warranty.
One component has failed
A cord, a tilt mechanism, a motor, a bracket, a single slat. The fabric is still good and the shade still fits the window. Replacing the part costs a fraction of a new treatment.
The fabric itself has gone
Sun damage, staining or a fabric that's no longer made. At that point you're paying to service something you won't be happy with — better to put the money into a new shade.
“I have 9 year old Hunter Douglas blinds that had broken and were out of warranty. We called them to replace the blinds — instead they replaced the broken part for a fraction of the cost.”
★★★★★
Sheri Breitstein · 4 years ago
Repair questions
The ones we're asked before every repair.
Send a photo anyway. It takes us a minute to tell you, and it costs you nothing to ask.
Do you repair blinds you didn't sell?
Yes. We ask whether it's a Hunter Douglas product because that affects which parts we can source, but we look at other brands too. If we can't get the part, we'll tell you that rather than take the job.
How long does a blind repair take?
Allow three to six weeks once a repair is under way, because most jobs wait on a part from the manufacturer. Simple mechanical fixes can be much faster — we'll give you the real timeline when we call you back.
How do I start a repair?
Fill out the repair form and upload a photo or short video of the problem. Seeing the fault is what lets us identify the part before anyone drives anywhere. We return calls within 72 hours.
Is it worth repairing an old blind, or should I replace it?
Often a single broken component can be replaced for a fraction of the cost of a new shade, even on treatments that are years old and out of warranty. Send the photo and we'll tell you honestly which way is better value.
What if I bought the shades from you?
Then we already have your order on file. Tell us which room and which shade and we can look up the exact product, fabric and hardware without you having to measure or guess.
Visit the showroom
Prefer to see things in person before we come to you? We're on Broad Avenue in Palisades Park, a few minutes from Fort Lee and the GWB.
- 547 Broad AvenuePalisades Park, NJ 07650
- Mon–Fri 10–7 · Sat 10–5Closed Sunday
- (201) 302-9111We usually pick up on the first ring